Contact Us
Customer Satisfaction
Shipping
Returns
Exchanges
Promotions
Editing or Canceling Orders
Washing & Care
US Orders
European Orders
Customer Satisfaction
If you have any questions about the styles and designs available at Robeez.ca, please email our Customer Service team at customerservice@robeez.ca . We will be more than happy to assist you.
The Robeez brand is your ultimate assurance of quality craftsmanship. If, for any reason, you have an issue with one of our products, please contact us by email at customerservice@robeez.ca . Please provide order information, a brief description of the problem, and any photos you may want to include. You will receive a response promptly. Customer Service is available Monday to Friday 9:00 am to 4:00 pm (Central).
Shipping
FREE shipping to a single Canadian address with Canada Post when your product total is $60 or more.
- Product total must be $60 or more (after applied discounts or coupons) to receive free shipping. Gift Wrapping, Taxes and shipping will not be considered when calculating free shipping. Offer is valid to all Canadian addresses, including P.O Boxes.
- Offer may not be used on previous or combined purchases.
- Freight charges will be charged if part of the qualifying order is returned and total order falls below $60.
- This offer is not valid for cash.
- The offer may expire without notice.
Delivery Options and Time
- Please ensure your shipping address is correct prior to placing your order. If the package is returned back to us, the order will be refunded once the package is received, and you will need to place a new order. Shipping fees will not be refunded.
- In-stock orders will be shipped within the next 5 business days, irrespective of the shipping service chosen.
- When shipping to more than one destination, separate orders must be placed for each address.
- Statuary holidays may add an extra day to delivery times.
- To estimate your delivery date, refer to the chart below. Estimated Delivery Times begin once products have been shipped. Service times are not guaranteed.
|
Service |
Estimated Delivery Time |
Cost Per Order |
|
Canada Post Expedited Parcel
|
Ontario = 1-2 business days + 5 business days (order processing) Quebec = 1-3 business days + 5 business days (order processing) Manitoba = 3-4 business days + 5 business days (order processing) Saskatchewan = 3-4 business days + 5 business days (order processing) Alberta = 4-5 business days + 5 business days (order processing) British Columbia = 4-5 business days + 5 business days (order processing) Atlantic Provinces = 3-6 business days + 5 business days (order processing) Newfoundland/ Labrador = 6-7 business days + 5 business days (order processing) Northern Territories (Major Cities or Centers)= 6-8 business days + 5 business days (order processing) |
FREE for all orders of $60 or more. |
Returns
You may return your Robeez purchase within 30 days* from day of purchase. We accept returns of products in their original, unused condition for a full refund of the purchase price. Products marked as Final Sale are not eligible for return or exchange.
We currently do not offer shipping labels for returns. Customers are responsible for arranging their own return shipping and return shipping costs, which are not refundable. To ensure your return is processed, contact us for the necessary documents to include in your return package. Without these documents, returns cannot be processed.
To make a return, please include the packing slip and a Return Authorization (RMA) form, which we will provide. Please email us at customerservice@Robeez.ca to start the return process. Please note that we cannot process refunds and are not liable for the returns if the return packages are without necessary documents provided by us.
If you received the items you want to return as a gift or if you have any questions or concerns regarding your return, please contact us at customerservice@Robeez.ca. Customer Service is available Monday to Friday from 9:00 am - 4:00 pm (Central).
Please note, we can only refund items originally purchased directly from our website. Robeez cannot accept for return or exchange any product purchased from online auction sites or where the Robeez label has been altered. For your assurance of product quality and authenticity, look for the Robeez brand on the label affixed below the ankle band of the right shoe.
Exchanges
At this time, we cannot offer exchanges for your returned merchandise. We suggest you follow the return procedures to return Robeez merchandise and simultaneously place a new order for replacement merchandise through Robeez.ca. We will process your return upon receipt and credit your account as necessary.
Promotions
Robeez sometimes promotes coupon offers and discounts to customers. These promotions cannot be applied to previous purchases and are valid only for the designated length of the promotion.
Editing or Canceling Orders
Unfortunately, we cannot edit the order once it is placed. We suggest you submit a request to cancel the order and re-order it again. We will make our best effort to cancel but it is not guaranteed.
If you would like to cancel your order, please contact us as soon as possible after placing your order. Orders can only be canceled by contacting Customer Service at customerservice@robeez.ca. Customer Service is available Monday to Friday from 9:00 am - 4:00 pm (Central).
The longer you wait to cancel, the greater the chance the order has passed through our system to the warehouse for shipment. You will then have to return the merchandise for a refund.
Washing & Care
Careful care and delicate washing will maximize the lifespan of your Robeez products. Robeez Soft Soles are best suited for indoor use and light outdoor activity.
We recommend spot cleaning your Robeez footwear with a mild detergent and a damp cloth.
- Do not machine wash
- Do not bleach
- Do not iron
- Reshape by inserting a soup spoon into the front of the shoe
- Air dry
- Paper can be stuffed inside the shoe to keep the shape
- After air drying, if footwear feels stiff, you may put it in the dryer separately, with no heat, on the delicate cycle.
For the soles, check suede regularly for worn down areas. Rub the sole with light sandpaper or a wire brush to regain suede texture
For Robeez Hosiery, we recommend washing in warm water (do not use bleach) and drying on a low heat setting. Do not iron.
European Orders
If you wish to send a package to Europe please place an order at www.robeez.eu or contact EU Customer Service at:
00800 15718100 or +31 72 5718100
US Orders
If you wish to send a package to the United States please place an order at www.Robeez.com.